REFUND POLICY

RETURNS

We want you to be 100% satisfied with services provided from us. Please inspect your order upon receipt and contact us immediately if there is any problem, so that we may evaluate the issue and make it right. We have a 30-day return policy, any claims for misprinted/damaged/defective/wrong items must be submitted within 30 days after the product has been received. Claims deemed an error on our part are covered at our expense.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the order number, and photos or video of the misprinted/damaged/defective/wrong item(s).

To start a return, you can contact us at redwhiteandbrutal@yahoo.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Unfortunately we cannot accept returns on sale items or gift cards. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not the United States, shipping your goods may take longer than expected. 

EXCHANGES

Due to hygiene reasons and the fact that our products are made-to-order, we currently do not offer exchanges or refunds items unless an item you received has a major problem. We do apologize for the inconvenience, our products generally run true to size please refer to our size charts to ensure a proper fit. 

REFUNDS

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at redwhiteandbrutal@yahoo.com.

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Any unsuccessful delivery due to any customers mistakes on shipping address or customers unavailability, any loss of products due to the security of customers living areas (as long as shipping carriers confirm that the order is delivered) will not be eligible for refund. We will not refund in case you refuse to receive it either.

CANCEL AN ORDER

Unfortunately we do not refund orders for buyer’s remorse. However you may be able to cancel a order once it has been placed, if we haven’t started working on it yet. To cancel an order you can contact us at redwhiteandbrutal@yahoo.com with your order number, once you cancel your order we will refund your credit card.
 
In cases that we have already started your order, we will be unable to cancel those orders. Generally requesting a cancellation within 24 hours of the order being placed is not a problem.

 

NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.